Privacy Policy

We collect and store personal information that you voluntarily send to us to subscribe to our mailing lists or register as a customer. If you contact us via e-mail, your e-mail address could be saved to ensure that we act effectively on your request.

We collect anonymous information about visitors to our website, such as location, page views and time spent on our site. To ensure the best experience for our customers, we also use cookies. Please see cookies for further information.

This could be in the form of:
A newsletter via e-mail about Luxe Lodge's business and products
A reply to an e-mail request
Administrating your account

We keep the information only for the time necessary to provide you with the services, manage our business or as required by law or contract. For subscribers to the mailing list or registered customers, you can request cancellation of your personal information at any time. Please see personal data rights for additional information.

For subscribers to the mailing list, your personal data is not shared with anybody. For registered customers, information may be provided to external organizations such as delivery companies, etc. For registered customers, please consult the full terms and conditions in your account.

We protect your personal information and adhere to all current GDPR legislation regarding the protection of privacy. We do not distribute, sell or exchange our mailing list data with third parties. The information provided will primarily be used to keep you informed of Luxe Lodge's activities.

We work to protect the security of your personal information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the data entered on luxelodge.com. Passwords are encrypted, and no financial payment information is stored on our server.

Cookies are used on luxelodge.com to help with the website experience and its services. Cookies are used for Google analysis, order processing and website notifications. Apart from the Google analysis, cookies are used locally and are not transmitted outside the local environment; therefore, encryption is not applied. Cookies may be used for targeted advertising on luxelodge.com products. It is possible to block cookies at any time in the web browser settings; however, it will not be possible to make purchases on luxelodge.com

Depending on your settings, or privacy policies, for social media and messaging services like Facebook, WhatsApp or Twitter, you can permit us to access information from those accounts or services.

luxelodge.com has no control over, and is not responsible for, the privacy policies or information gathering practices of other websites, including those to which we may link and those that may link to us. We recommend that you review the privacy policies of each online service you use before submitting any personal data and reporting any problems to the administrator of that website.

You have the right, at any time, to access a copy of your personal data; to correct, cancel or limit our processing of personal data. Subscribers to the mailing list can unsubscribe at any time. Every newsletter sent by Luxe Lodge has an unsubscribe link in the footer. Registered customers may contact privacy@luxelodge.com to remove your data from our systems, but please note that without your data we are unable to process your orders. For more information about our policy and how we handle your information, please send us an e-mail to privacy@luxelodge.com.

We reserve the right to make changes to this Privacy Policy at any time and notify the changes to users who have provided an e-mail address. A notice will also be placed on our website.

If you have any questions or concerns regarding this Privacy Policy, you can contact us by writing to privacy@luxelodge.com or by post to:
Luxelodge srl
Via delle Regioni, 269
Certaldo
Firenze ITALIA

Alternatively by phone at: +39 0571 652 309